Customer & Business Support Assistant

Job Advert Falkirk Council is seeking a motivated and customer-focused Customer and Business Support Assistant to join our Communities, Innovation & Housing (CIH) admin team. This role is ideal for someone who enjoys working in a busy, varied environment and is committed to delivering an excellent standard of service to both internal and external customers. About the Role As a Customer and Business Support Assistant, you will play an essential part in providing high‑quality front-line and business support services across CIH. You’ll handle a wide range of administrative and customer-focused tasks, ensuring that enquiries and activities are completed efficiently, accurately, and in line with established procedures. What You Will Do • Deliver consistent, responsive, and high‑quality customer and business support via phone, email, face‑to‑face, online systems, and written correspondence. • Carry out clerical and administrative duties in line with policies, working practices, and regulatory requirements. • Support colleagues across different Council Services to ensure coordinated and effective service delivery. • Contribute to the development and improvement of systems, procedures, and processes. • Interpret a wide range of information and determine appropriate actions, escalating issues where needed. • Maintain confidentiality at all times and ensure compliance with all relevant legislation and council policies. • Promote equality, wellbeing, and fairness in all interactions. About You We’re looking for someone who brings enthusiasm, accuracy, and a strong customer‑service approach. You will ideally have: Essential • Excellent literacy and numeracy skills • SVQ Level 2 in Business Administration or equivalent • Experience in office administration • Ability to work effectively as part of a team • Strong communication skills (written and verbal) • Good working knowledge of Microsoft Office applications • Ability to plan and organise your own workload and meet deadlines • Understanding of data protection requirements • Commitment to Falkirk Council’s core values: Responsive, Innovative, Trusted, Ambitious Desirable • Analytical skills • Experience working in the public sector or a political environment Why Join Us? At Falkirk Council, we believe in supporting and investing in our people. You’ll join a forward‑thinking organisation committed to modern ways of working, continuous improvement, and delivering meaningful services to our communities.