Customer Care Advisor

Customer Care AdvisorLocation: Roach Bank Road, Pilsworth, Bury, BL9 8RY Rate: £14.11 per hour Contract: Fixed Term Contract until 31st December 2026 Hours: 35 hours per week, Monday to Friday - See below Start Date: ASAP Adecco are recruiting on behalf of our well established client for a Customer Care Advisor to join their busy and dynamic Customer Care team based in Bury. This is an excellent opportunity to join a world-leading company, supporting professional customers and delivering an exceptional customer experience across a variety of communication channels. The RoleAs a Customer Care Advisor, you will be responsible for providing outstanding customer service to the clients professional customer base through multiple channels including: • Telephone • Email • Live Chat • WhatsApp You will work within a fast-paced customer care environment, handling customer enquiries efficiently while ensuring accuracy, professionalism and a first-contact resolution approach. Key Responsibilities • Deliver an exceptional customer experience and achieve first-contact resolution wherever possible. • Manage customer enquiries across multiple communication channels. • Handle multiple customer contacts simultaneously whilst maintaining accuracy and attention to detail. • Proactively follow up with customers to ensure a positive experience. • Build strong relationships with internal departments and external customers. • Drive customer satisfaction and contribute towards NPS targets. • Identify opportunities to improve processes and customer service delivery. • Maintain a high level of product and business knowledge. • Take ownership of personal development and performance. Working HoursThis position operates on a rotating shift pattern covering the hours of 8:00am to 6:00pm, Monday to Friday. Shift patterns include: • 8:00am to 4:00pm • 9:00am to 5:00pm • 10:00am to 6:00pm The early and late shifts rotate across the team approximately every 3 to 4 weeks. About YouWe are looking for candidates who have: • Previous experience within a fast-paced Customer Service or Customer Care environment. • Excellent written and verbal communication skills. • Strong attention to detail. • The ability to multitask and prioritise effectively. • A proactive and positive attitude. • The confidence to work with a range of internal and external stakeholders. • Strong Microsoft Office skills. Desirable: • Experience using SAP or similar ERP systems. What's on Offer? • Immediate start available. • Long-term contract through to December 2026. • Opportunity to work for a globally recognised organisation. • Supportive team environment with ongoing development opportunities. • Exposure to a dynamic and customer-focused business. Please note: Due to the location of the site and limited public transport links, applicants should ideally have their own transport or live within a reasonable commuting distance of Bury. If you're passionate about delivering outstanding customer service and want to join a successful and growing team, we'd love to hear from you. Apply today! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser