Customer Care Advisor

Build Your Career. Make a Difference. Support our customers, learn new skills and be part of something bigger. At Plymouth Community Homes, we believe every customer interaction matters. That's why we're looking for a Customer Care Advisor to join our friendly, supportive and high-performing Customer Experience department at Plumer House. If you're passionate about helping people, enjoy solving problems, and want to build a long-term career with a respected local organisation, this could be the perfect opportunity for you. About the role As a Customer Care Advisor, you'll play a key role in ensuring our customers feel listened to, supported and valued. You'll help manage customer feedback and complaints, working with colleagues across the organisation to find solutions and improve services for the 35,000+ people who call a PCH home. Every day is different, offering the chance to develop your skills, build meaningful relationships and gain valuable experience within a business that genuinely invests in its people and their careers. Working hours: Monday to Friday, 8:00am 5:00pm What you'll be doing As part of our Customer Care Team, you'll: • Be the first point of contact for customers, providing a professional and empathetic service. • Support customers through our feedback and complaints process. • Record, monitor and manage customer information accurately. • Work closely with teams across PCH to help resolve enquiries and improve outcomes. • Produce clear, helpful and customer-focused written correspondence. • Support a range of administrative activities that help keep the team running smoothly. • Contribute to improving the customer journey and helping us deliver outstanding service. What we're looking for We're keen to hear from people who: • Enjoy helping others and making a positive impact. • Communicate confidently and empathetically, both verbally and in writing. • Can handle sensitive situations professionally and with discretion. • Are organised, detail-focused and able to manage competing priorities. • Have good IT skills and are comfortable using systems, databases and Microsoft Office applications. • Thrive as part of a team but are equally confident working independently. • Are looking to learn, develop and grow their career in customer experience. Whether you're already working in customer service or looking to take the next step in your career, we'll provide the support and opportunities to help you succeed. Why Plymouth Community Homes? As Plymouth's largest social housing provider, we manage over 16,000 homes and support more than 35,000 residents across the city. Our purpose is simple: to provide high-quality homes and services that help people and communities thrive. When you join PCH, you're joining an organisation that values its people, encourages development and recognises the difference great colleagues make every day. What we can offer you: • Excellent pension scheme with generous employer contributions. • 25 days annual leave, rising to 30 days, plus Bank Holidays. • Holiday trading scheme. • Free onsite gym and changing facilities. • Three paid volunteering days each year through our Make a Difference programme. • Free Employee Assistance Programme, including counselling support. • Free annual flu vaccination. • Cycle to Work scheme. • Modern technology and digital tools to support flexible working. • A fun, welcoming culture with charity events, quizzes and team activities. • Modern offices in Crownhill with excellent transport links and local amenities nearby. To Apply: If you are interested in this fantastic opportunity please select apply and complete our form, making reference to the person specification to demonstrate how you consider that your knowledge, skills and experience meet the requirements of the job. For an informal discussion about this role, please contact Laura Moss, Customer Care Supervisor on . This post is not suitable for job share. Shortlisting Date: 30th July 2026 Interview Date: 6th/7th August 2026 If you are an apprentice, please ensure that you make the Learning & Development team aware that you intend to apply for this position. We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background. Living and Working in Plymouth