Customer Care Support

Our client based in Sunbury is looking for Customer Care support for their Helpdesk department Key Responsibilities/Account Abilities: • To ensure our Customer Care function provides world class service to all customers and act as a welcoming, professional first contact with the client • First point of contact for External and Internal Customers. • Log calls on onto our in-house system - via phone, email, web-portal management. • Accurate allocation of attendance SLA. • Prioritize work in accordance with the contract requirements. • Updating Key Account web-portals. • Provide prompt and regular updates to customers. • Assist with service administration requirements as and where required. • Liaise with other departments within the business: Planning Team, Helpdesk/ KA/ Small works. Knowledge/ Skills/ Experience/ Competencies: • Previous experience of Service Helpdesk function to meet Customer and Business needs. • Previous Customer Service Experience is essential. • Professional telephone manners. • Ability to understand and interpret customer requirements. • Ability to prioritize workload, applying flexibility where needed. • Attention to detail - accuracy when logging calls. • Practical problem solver and desire to overcome daily challenges. • Able to take initiative and be self-driven, customer focused. • A team player that can work well with others. • IT/ Software Skills: Web-portal experience: Verisae, Compass. IT literate with good knowledge of MS Office: Excel, Word, Outlook. Training will be given on our internal systems.