Customer contact specialist

Job Title: Customer contact specialist Work Location: Abingdon Contract Type: 12 months Salary: £29,250 per annum Hours: 9AM - 5PM (Mon - Fri) Responsibilities: • Customer Support: Responding to customer queries via phone and email with professionalism, empathy, and a commitment to delivering an outstanding experience • Service Bookings: Managing and completing bookings for our Occupational Health services, while guiding customers through the process with clarity and care • Clinic Coordination: Opening and managing clinic schedules, sourcing resources, and ensuring appointments are set up accurately and efficiently • Supplier Collaboration: Liaising with trusted third-party providers to ensure clinics run smoothly and services are delivered on time • Internal Liaison: Acting as a vital link between our customers and internal teams-such as Clinical and Laboratory-ensuring clear communication and timely resolution of queries • Process Excellence: Following standard operating procedures meticulously, prioritising tasks effectively, and meeting service level agreements (SLAs) and key performance indicators (KPIs). • Administrative Support: Carrying out general admin tasks to keep everything running behind the scenes • Team Contribution: Taking on additional tasks as needed to support the wider goals of the • team and business Experience | education: • Educated to national standards • Excellent written and oral communication skills • Previous experience within a customer services role is desirable • IT literate with a good working knowledge of Word, Excel & Outlook • Experience with Salesforce is desirable • Experience of working for a service provider in a related field is preferable. Strong problem solving skills • Ability to prioritise workload to meet deadlines • Be customer and quality focused Competencies: • Customer Obsessed - You will focus on delivering exceptional service promptly, always prioritising customer needs and exceeding their expectations • Pioneering - Ability to work with your line manager and the wider business to support with Continuous Improvement projects • Achieving - Ensuring that you always work with the objective of meeting all measurable KPIs • Caring - Supporting customers and colleagues to achieve the desired outcomes for our customers • Enduring - Ensuring that current, or changes to any process ensure the long-term success of customer services and retain and grow our customer base Randstad Business Support is acting as an Employment Business in relation to this vacancy.