Customer Experience Manager

Customer Experience Manager Location: Shipley Salary: £35,000 - £40,000 Working Hours: Monday to Friday, 8:45am – 5:15pm (Office Based) Holiday: 26 days plus bank holidays Elevation Recruitment is recruiting for a Customer Experience Manager to join a growing business in Shipley. This is an exciting opportunity to lead a small customer service team while driving process improvements and helping shape the future of the department. Key responsibilities: • Lead and support a team of four. • Review, improve and implement customer service processes. • Create, monitor and report on KPIs. • Ensure processes are followed and identify opportunities for improvement. • Support the transition to a more customer-focused service model. • Work closely with the team, remaining hands-on with customer service and aftersales when needed. • Champion continuous improvement and encourage new ideas. About you: • Experience in a Customer Experience Manager, Customer Service Manager or Team Leader role. • Proven experience improving processes and driving operational efficiencies. • Experience creating and monitoring KPIs. • Hands-on leadership style with a passion for developing teams. • B2B customer service experience is advantageous. If you're passionate about improving customer journeys, developing teams and driving continuous improvement, we'd love to hear from you.