Customer Experience Specialist

Customer Experience Specialist Guildford (Hybrid: 3 days office / 2 days home) £28,000-£30,000 per annum Are you passionate about delivering first-class service? Do you thrive in a people-focused, fast-paced environment? We are looking for a motivated Customer Experience Specialist to join our friendly and professional team based in Guildford. You'll play a vital role as the first point of contact for customer queries, ensuring every interaction is handled with care, clarity, and efficiency. What You'll Do: • Be the central contact for our customers, owning their journey from first interaction to resolution • Manage inbound/outbound calls and service emails • Respond to information requests and support queries across regional sales branches • Resolve queries or escalate them appropriately within the business • Perform admin duties and manage customer interactions via our portal • Collaborate with other departments to ensure timely and accurate service delivery • Provide valuable customer insights to the management team What You'll Bring: • Proven experience in a phone-based customer service role • A proactive, solutions-focused mindset with excellent attention to detail • Strong written and verbal communication skills • Confidence using Microsoft Office (Word, Excel, Outlook) • Team-oriented approach with the ability to manage your own workload • Bonus: Basic understanding of financial services Perks & Benefits: • Hybrid working (3 office days, 2 remote) • Free on-site parking • Access to kitchen, and on-site showers • Supportive training and onboarding process • Collaborative, inclusive team culture • Clear progression opportunities If you're ready to bring your energy and expertise to a people-first organisation where your work truly matters then apply today!