Customer Experience Team Member

Full-Time Role Outstanding facilities and office environment – staff fun days Free parking and immediate starts available We are actively seeking experienced Customer Service Advisors for a leading logistics provider in the Coleshill area. Our Customer Service Advisor roles are always hugely popular. You would be representing a well-known brand that is committed to making long-term investments in its people. Daily responsibilities include: • Receiving and handling a high volume of inbound customer calls relating to order placement, stock availability, delivery updates, complaint handling, and much more. • Updating the in-house CRM system. • Working with and consolidating Microsoft Excel spreadsheets. • Maintaining a high level of customer service at all times in a bright and professional manner (ideally with at least six months' experience in a customer service advisor role). Hours of work: 7.5-hour shifts between 7:00 am and 6:00 pm, Monday to Friday. Rate of pay: £12.74 per hour, rising to £12.87 per hour plus additional benefits after 12 weeks. Benefits include: • 30 days' annual leave (pro rata). • Work-from-home options once on a permanent contract. • Potential overtime opportunities paid at time and a half. • Reward and recognition schemes, including Employee of the Month awards and prizes. • Free on-site parking. • Social committee events, including Chip Butty Fridays, film days, competitions, prizes, and more as part of a monthly engagement plan. • Pool table and dartboard in the canteen. • Large screens showing sports and other events, with radio throughout the week. • Smart-casual dress code, with dress-down days on the last Friday of each month and occasional fundraising events for the social committee. • Modern office facilities and equipment. • No work on Christmas Day, Boxing Day, or New Year's Day. Additional benefits upon becoming a permanent employee include: • Advantages Programme, offering discounted cinema tickets, gym memberships, retail discounts, childcare vouchers, cycle-to-work funding, healthcare benefits, 24/7 GP video consultations, eye care, a company pension, and long-service awards. • Career progression opportunities within a leading international logistics provider. If you are interested in applying for our Customer Service Advisor role and feel that you meet the above requirements, please click Apply today!