Customer Insights and Voice of the Customer Manager

Job Title: Customer Insights (Voice of the Customer) Manager Location: Warwick (2/3 days per week onsite) / Hybrid Contract: 12 months initial (strong likelihood of extension) As the Customer Insights Manager, you will be the driving force behind integrating customer insights across the organisation. Your role is pivotal in delivering a clear, evidence-based view of how the organisation is perceived by its customers. Key Responsibilities: • Extensive experience in leading customer insight or analytics functions in complex environments. • Proven ability to synthesise complex information into strategic narratives that influence senior decision-makers. • Strong background in both qualitative and quantitative research methodologies. • Exceptional communication and stakeholder management skills with the ability to influence and simplify complexity. • A proactive, resilient mindset, committed to continuous improvement and customer excellence. • Be part of a vibrant team dedicated to anticipating and responding to the evolving needs of customers. • Play a crucial role in shaping the future of customer experience in the energy sector. • Collaborate with senior leaders and make a tangible impact on strategic decision-making. What You Bring: • Extensive experience in leading customer insight or analytics functions in complex environments. • Proven ability to synthesise complex information into strategic narratives that influence senior decision-makers. • Strong background in both qualitative and quantitative research methodologies. • Exceptional communication and stakeholder management skills with the ability to influence and simplify complexity. • A proactive, resilient mindset, committed to continuous improvement and customer excellence. Why Join Us? • Be part of a vibrant team dedicated to anticipating and responding to the evolving needs of customers. • Play a crucial role in shaping the future of customer experience in the energy sector. • Collaborate with senior leaders and make a tangible impact on strategic decision-making. If you're ready to take on this exciting challenge and drive customer insights forward, we'd love to hear from you! Apply today to join a forward-thinking organisation that values innovation and excellence. Apply now! Please be advised: if you haven't heard from us within 48 hours, then unfortunately your application has not been successful on this occasion. We may, however, keep your details on file for any suitable future vacancies and contact you accordingly. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.