Customer Liaison Officer

We are recruiting for a Customer Liaison Officer to join a large social housing project working with the Housing Association, on an initial 3-month temp basis. This is a full-time role, 35 hours a week from Monday to Friday. You will have flexibility to work from home, but there is field work involved, so a full UK driving licence and access to a vehicle is required. Your new role You'll join as a Customer Liaison Officer supporting the accelerated delivery of EICRs across Your Housing Group. Your focus is simple: get access arranged, keep customers informed, and unblock historic no-access cases. You'll split your time between home, office and the field - calling residents, coordinating with contractors, issuing and hand-delivering letters, and attending joint access visits. You'll work closely with housing colleagues, capture customer needs, support vulnerable residents and keep a clear evidence trail so compliance deadlines are met. What you'll need to succeed • Strong communication - clear, calm and confident with customers. • Customer liaison experience in housing, repairs or contractor-facing roles. • A steady approach to no access - persistence, empathy and good judgement. • Solid organisation - appointments, logs, letters, follow-ups. • Team working with coordinators, contractors and housing teams. What you'll get in return • Full time, weekday hours. • Hybrid working with flexibility. • Hourly rate and weekly pay. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk