Job verified 19 hours ago

Customer Operations Specialist

Octopus Energy·LondonHybrid

Salary not stated

Vox Summary

Role responsibilities: Act as the primary contact for drivers, guiding them through their leasing journey and managing their experience from order to return.
Key skills: Deliver exceptional service, handle complex logistics updates, and convert potential complaints into positive reviews.
Work conditions: Hybrid role requiring at least 2 days in the office weekly, in London or Brighton.

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Job description

What we do. Electric Car Leasing Why we do it. Greener. Fairer. Future. The Role, in a nutshell... We are looking for a Customer Operations Specialist who is passionate about delivering exceptional, high-quality service. You are the primary point of contact for our drivers, guide them through their leasing journey, from the point they order the car to when it is returned, and everything in between, acting as their expert guide through the transition to zero-carbon driving. At Octopus Electric Vehicles, our service happens on the front lines, primarily over the phone. We need someone who can turn a complex logistics update into a reassuring conversation and a potential complaint into a 5 star Trustpilot review. You will manage the driver’s journey from the moment we place their order, ensuring they feel supported every step of the way. This is a hybrid role - 2 days in office per week minimum, in either London or Brighton