Customer Retention Specialist

Job Introduction We are seeking a Retention Specialist to join our Toyota dealership in Lincoln. Your working hours will be 8:30am to 5:30pm, Monday to Friday. We offer an excellent basic salary with OTE up to £40,000 plus benefits. We are looking for a highly organised professional with up-to-date knowledge of financial products and campaigns. Role and Responsibilities • Actively generate renewals leads and coordinate appointment bookings across the Toyota Group to drive vehicle sales using available systems and databases. • Engage with customers through our live chat platform to manage incoming enquiries. • Conduct daily prospecting, run campaigns within designated systems, and update KPIs and efficiencies consistently. • Contribute to increasing the Dealership’s retention rates and achieving set targets. • Liaise directly with our client database, maintaining a high standard of professionalism. • Exceed internal and external customer expectations in line with company best practices. • Perform any other reasonable duties as directed by your manager. About You • Previous experience in the motor trade is advantageous, however if you are able to demonstrate previous experience in a busy sales environment role full training will be provided. • Excellent communication skills and strong administrative abilities. • High attention to detail, ensuring all paperwork is completed accurately and securely. • Ability to work independently or as part of a team, collaborating with dealership staff to provide a smooth service for customers. • Experience within the automotive or car dealership sector is preferred but not essential. What we offer • 25 days holiday plus bank holidays • Company Pension • Wellness Programme • Sick Pay • Group life insurance • Staff discount on car servicing • Listers Benefits – discounts on retailers, restaurants, cinemas & holidays • Long service and loyalty incentives • Staff referral scheme • In-house, manufacturer & professional qualifications • Free Parking / On-site Parking • Company Events Why Listers? Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK. There is a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be Listers has a career for you.