Customer Sales Advisor

Customer Sales Advisor Smethwick Salary: £26k to £28k About the Role We are seeking a proactive Customer Sales Advisor to join a busy sales team. This role is ideal for someone with experience in telephone-based sales and customer service who enjoys building relationships, processing orders and delivering exceptional customer support. Key Responsibilities • Handle telephone and email sales enquiries professionally. • Process customer orders and ensure timely delivery. • Respond to customer queries and resolve issues or escalate where appropriate. • Monitor repair jobs and provide customers with regular updates. • Maintain accurate CRM records and sales administration. • Arrange collections for returned goods. • Monitor back orders and urgent requirements, liaising with production where necessary. • Prepare export documentation and customer invoices where required. • Support Sales Managers with quotations, pricing and order updates. • Promote company products, services and sales initiatives. • Work collaboratively with internal departments to ensure excellent customer service. Skills & Experience • Previous experience in a fast-paced customer service or telephone sales environment. • Strong communication and relationship-building skills. • Excellent organisational and administrative abilities. • Good working knowledge of Microsoft Office, particularly Excel and Outlook. • Experience using CRM or catalogue software is advantageous. • Strong attention to detail and problem-solving skills. • Ability to work effectively as part of a team and manage multiple priorities. What We're Looking ForA positive, customer-focused individual with a flexible approach, excellent organisational skills and a passion for delivering outstanding service in a busy sales environment.