Customer Service Admin

Customer Service Administrator Stockton Based - Fully Office Based Salary: £28000 - £30,000 Job Type: Permanent, Full-Time Elevation Recruitment Group are delighted to be working with a growing and forward-thinking business as they look to appoint a Customer Service Administrator to join their dynamic team. This is a fantastic opportunity for a customer-focused and commercially minded individual who enjoys building relationships and delivering excellent service, while contributing to business growth. The RoleAs a Customer Service Administrator, you will play a key role in supporting both customer satisfaction and sales performance. Acting as a central point of contact, you’ll manage enquiries, process orders and proactively identify sales opportunities. Key responsibilities will include: • Delivering exceptional customer service via phone, email and online channels • Managing customer enquiries from initial contact through to resolution • Processing orders accurately and efficiently • Building strong, long-term relationships with customers • Identifying opportunities to upsell and cross-sell products or services • Supporting the wider sales team to achieve targets and objectives • Maintaining accurate records on internal systems • Working collaboratively across departments to ensure seamless service delivery The CandidateWe’re keen to speak with individuals who are passionate about customer experience and have a proactive approach to sales. You will ideally have: • Previous experience in a customer service or sales support role • Strong communication and interpersonal skills • A confident and professional telephone manner • A sales-oriented mindset with the ability to spot opportunities • Excellent organisational skills and attention to detail • The ability to work both independently and as part of a team • Strong IT skills and experience using CRM systems (desirable) What’s On Offer • Salary of £30,000 • Permanent, secure role with a well-established business • Supportive team environment • Opportunities for development and progression • Modern working environment If you’re looking for a varied role where you can combine customer service expertise with sales skills, we’d love to hear from you. Apply today or contact Elevation Recruitment Group for a confidential discussion.