Customer Service Administrator

A thriving company has a new opening for a Customer Service Administrator to join their thriving team. The Customer Service Administrator role involves providing support to the wider team through scheduling works, managing invoices, and handling incoming calls in a timely and efficient manner. • Salary £27,000 - £28,000 • Office based - 7.30am start Customer Service Administrator responsibilities: • Handling incoming calls and responding to queries • Liaising with customers regarding job updates and re-scheduling of appointments • Distributing daily work schedules to engineers • Updating job notes, customer, and engineer comments • Establishing excellent working relationships with internal staff and assisting with their queries • Providing a high level of customer service and communication, ensuring all information requests are dealt with in a timely manner • Handling the in-house email inbox, responding to queries from customers and head office • Creating and sending quotations • Creating invoices and ensuring payment is processed • Sending out correspondence to customers with work completed to increase positive reviews Customer Service Administrator required skills/competencies: • Strong organisational and communication abilities • IT proficient in Word, Outlook, and Excel • Excellent organisational skills Apply today!