Customer Service Administrator

Are you an experienced customer service professional who thrives in a fast paced environment? My client, a well established business based in Bishop Auckland, is looking for a Customer Service Advisor to join their busy and supportive team. This is an excellent opportunity for someone who enjoys working collaboratively across departments and takes pride in providing a first class customer experience. In this varied role, you will be responsible for handling customer orders, managing queries, and resolving complaints or issues efficiently and professionally. You will play a key part in ensuring orders are processed accurately and customers are kept informed throughout the journey. Key Responsibilities • Work closely with the sales and production teams to enhance the overall customer experience • Support the order coordination process to improve efficiency and effectiveness • Ensure all data entry is accurate and completed within required timescales • Manage order amendments from the point of original order receipt • Provide customers with updated delivery dates and order confirmations • Review customer requirements and ensure delivery performance targets are achieved • Provide customers with estimated delivery times and weekly delivery reports • Communicate openly with customers where delivery targets cannot be met due to production issues • Support the order processing team during busy periods when required • Assist with resolving transport related issues and maintaining service standards • Identify opportunities to improve systems, processes, and procedures • Share knowledge and best practice across teams • Continue developing technical knowledge through training and learning opportunities • Ensure all work is completed in line with company quality standards Skills and Experience Required • Previous experience within a customer service or order processing role • Experience using enterprise resource planning or manufacturing resource planning systems, alongside Microsoft Office applications • Ability to work at pace whilst maintaining excellent attention to detail • Strong verbal and written communication skills • Excellent interpersonal and relationship building skills • Ability to remain calm and professional under pressure • Strong problem solving skills with a proactive approach • Confidence when handling challenging situations or customer complaints • Commercial awareness and the ability to influence positive outcomes If you are looking for a new challenge where you can make a real impact, please click apply.