Customer Service Administrator

About the Role We are looking for an organised and detail-oriented Customer Service Administrator to join our busy team. This is a varied role involving customer service, order processing, payment handling, and logistics coordination. The successful candidate will play a key role in ensuring customers always receive a professional and efficient service. Key Responsibilities • Processing customer orders accurately and efficiently • Arranging collections and coordinating with customers and transport providers • Taking and processing customer payments • Handling inbound telephone calls and customer enquiries • Maintaining accurate customer records and updating internal systems • Resolving customer queries in a professional and timely manner • Providing general administrative support to the team • Managing shared email inboxes, ensuring customer enquiries, orders, and requests are responded to promptly and allocated appropriately Essential Skills & Experience • Previous experience in a customer service and administration role • Experience using Sage 200 is essential • Confident processing orders and managing customer accounts within Sage 200 • Excellent attention to detail and a high level of accuracy • Strong telephone and communication skills • Good IT skills, including Microsoft Office applications • Excellent organisational and time management skills • Ability to work effectively both independently and as part of a team What We Offer • 20 days annual holiday plus bank holidays • Early finish every Friday at 2:30pm • Friendly and supportive working environment • Full-time, permanent position • Opportunity to develop and grow within the business Salary will be £12.77 per hour Start as soon as possible. Working Hours: • Monday to Thursday: 8:00am - 5:00pm • Friday: 8:00am - 2pm