Customer Service Administrator

Customer Service Administrator • Job Type: Full-time, Permanent • Location: Dungannon • Salary: £29,800 • Hours: 45 hours Monday to Friday (1 in 4 weekend cover) We are seeking a reliable Customer Service Administrator to join our client in Dungannon. The successful candidate will be instrumental in handling customer enquiries, maintaining accurate records, and ensuring a high standard of customer satisfaction. Day-to-day of the role: • Respond to customer enquiries via phone, email, and online platforms in a timely and professional manner. • Maintain and update customer records and databases to ensure accuracy and reliability. • Resolve customer complaints and escalate issues to appropriate departments where necessary. • Liaise with internal departments such as sales and logistics to ensure smooth service delivery. • Prepare and manage documentation, reports, and correspondence related to customer service. • Monitor customer accounts and follow up on outstanding issues to ensure timely resolution. • Support the wider administrative team with general office duties as needed. • Ensure compliance with company policies and procedures to maintain high standards of operation. Required Skills & Qualifications: • Previous experience in a customer service or administrative role is preferred. • 1-2 years admin experience. • Strong communication and interpersonal skills to effectively interact with customers and team members. • Excellent organisational and time management abilities to handle multiple tasks efficiently. • Good attention to detail and accuracy in managing records and documentation. • Ability to work both independently and as part of a team to achieve common goals. Benefits: • Competitive salary with opportunities for annual reviews. • Comprehensive training programs to enhance skills and expertise. • Opportunities for career progression within the company.