Customer Service Administrator

Job Title: Customer Service Administrator Location: Crawley/Gatwick - Parking onsite. Working Pattern: • On-site, Monday to Friday, 8:30am - 4:30pm Key Responsibilities • Process quotations, orders, and sales accurately and efficiently. • Resolve customer issues by identifying causes and providing clear solutions. • Assist customers by answering enquiries and sharing relevant product or service information. • Maintain accurate customer records by updating account information within internal systems. • Work effectively in a fast-paced office environment while managing multiple tasks and priorities. • Maintain organised records of key information relating to customer accounts and prospects. • Collaborate closely with internal teams to ensure a smooth and positive customer experience. • Manage a portfolio of customer accounts and accurately report progress through a CRM system. • Work alongside internal operational and product teams to deliver a seamless service to partners and customers. Essential Skills & Experience • Exceptional attention to detail. • Experience working in a fast-paced office environment with the ability to manage multiple priorities. • Strong organisational skills and the ability to maintain accurate records. • Ability to take ownership of customer issues and follow them through to resolution. • Excellent communication, reporting, and relationship-building skills. • Proven ability to work to targets and deadlines.