Customer Service Administrator

Job AdvertMacildowie are working with this client based in Hinckley within the healthcare products industry to recruit a Customer Service Specialist. This is a fantastic opportunity for an experienced customer service professional to join a collaborative and fast-paced environment, where delivering exceptional service and building strong customer relationships is at the heart of everything. Salary: £24,000 – £27,000 (dependent on experience) Employment Type: Permanent Working Arrangement: Office-based The Role You will play a key role in supporting the Customer Services function, ensuring all administrative and sales support processes run efficiently. Acting as a central point of contact for customers, you will manage orders, resolve queries, and support internal teams to ensure a seamless customer journey. Key Responsibilities • Managing inbound customer enquiries via telephone, email, and online platforms • Processing customer orders accurately and efficiently • Liaising with warehouse and production teams to ensure timely dispatch • Providing delivery updates and managing expectations • Handling customer complaints through to resolution • Supporting field sales teams with administrative and customer follow-ups • Maintaining accurate customer records and databases • Processing returns, raising credit notes, and supporting stock control activities • Assisting with general office administration and reporting About You • Previous experience in a customer-focused or administrative role • Strong communication skills with a professional telephone manner • Excellent attention to detail and organisational ability • Confident using Microsoft Office, particularly Excel and Outlook • Experience with Sage (ideally Sage 50) is advantageous • A proactive and positive approach to problem-solving • Ability to work effectively both independently and as part of a team This is an excellent opportunity for someone looking to build a long-term career within a supportive business that values customer excellence and teamwork.