Customer Service Administrator

Customer Services Administrator Location: Wokingham Job Type: Full-time We are seeking an organised and customer focused Customer Services Administrator to support service operations across a range of customer and company owned products. This is a varied role involving service coordination, customer communication, administration, reporting and supplier liaison. Key Responsibilities • Coordinate repairs and service activities from enquiry through to completion and invoicing. • Schedule service visits and support field-based engineers. • Process service requests, quotations, purchase orders and invoices. • Act as the main point of contact for customers, providing updates and resolving queries. • Maintain accurate service records and documentation. • Monitor service performance and prepare operational reports. • Support stock control, inventory management and equipment maintenance. • Liaise with suppliers and external service providers to coordinate repair and maintenance work. • Assist with preventative maintenance schedules and service contract administration. Requirements • Previous experience in customer service, administration, service coordination, or operations. • Excellent organisational skills with the ability to manage multiple priorities. • Strong communication and customer service skills. • Good attention to detail and problem solving abilities. • Proficient in Microsoft Office, particularly Excel. Desirable • Experience with service management, ERP or business management systems. • Knowledge of field service, maintenance or technical support environments. What We're Looking For • Proactive and customer-focused approach. • Strong planning and prioritisation skills. • Ability to work independently and as part of a team. • Comfortable working with reports, data and operational processes. • If this Customer Services Administrator opportunity is of interest, please click Apply or contact Esther Ward in our Egham office for further information.