Customer Service Advisor

Customer Care Advisor Red Recruitment is recruiting compassionate, resilient and people-focused individuals to join our client in Boldon as a Customer Care Advisor. You will support families who are making important decisions about care for their loved ones - listening, reassuring, guiding and being a steady voice. This is a temporary contract with the potential to become permanent. Benefits and Package for Customer Care Advisor: • Salary: £12.71 Per Hour • Hours: 40 hours, Monday-Friday 8am to 6pm, Saturday & Sunday 9-5 (working approx. 1 in 3 weekends). • Contract: Temporary with potential to become permanent • Location: Boldon, Sunderland • Start Date: ASAP • Competitive Holiday • Opportunity to progress personally and professionally • Achievable targets Key Responsibilities of Customer Care Advisor: • Act as the first point of contact for all new and existing care enquiries across calls, voicemails and webforms • Listen to families' needs, providing empathetic, clear and reassuring guidance • Confidently guide conversations towards booking care home show rounds • Take full ownership of each enquiry from initial contact through to admission • Schedule and conduct follow-up calls to support families throughout their journey • Liaise closely with care home teams to coordinate visits and pre-admission assessments • Arrange second viewings and post-visit check-ins to address outstanding questions • Build trusted relationships with families during significant life transitions • Professionally handle and direct calls from suppliers, relatives and job applicants Key Skills and Experience of Customer Care Advisor: • Excellent Customer Service skills - telephone and written • Stay calm and reassuring in sensitive situations • Organisational skills • Naturally show empathy and patience • Communicate with warmth and clarity • Take ownership and follow through • Motivated by helping people make informed decisions If you have the relevant skills and experience and are interested in the position as a Customer Care Advisor, please apply now! Red Recruitment (Business)