Customer Service Advisor

Customer Service Advisor Location: Bournemouth Salary: £25,000 rising to £26,250 after probation We are currently recruiting for a Customer Service Advisor to join a well-established and growing organisation based in Bournemouth. This is an excellent opportunity for a motivated individual with strong communication skills and a passion for delivering exceptional customer service. The Role As a Customer Service Advisor, you will play a key role in ensuring a high level of service is provided to both clients and suppliers. You will be responsible for managing queries, resolving issues efficiently, and supporting the wider team with day-to-day operations. Key responsibilities include: • Handling incoming calls and dealing with customer enquiries • Providing clear, professional advice and resolving client queries • Liaising with suppliers and internal teams to ensure smooth service delivery • Managing and updating customer records and correspondence • Responding to emails and allocating queries where necessary • Monitoring daily workloads and ensuring all tasks are completed efficiently • Supporting with administrative duties and team projects as required Working Hours • Monday to Friday: 08:30am – 5:00pm • 1 in 10 Saturdays: 9:00am – 12:00pm Salary & Benefits • Starting salary of £25,000 • Increase to £26,250 upon successful completion of probation • 23 days annual leave, increasing by 1 day per year of service (up to an additional 5 days) • No Bank Holiday working • Monthly incentive scheme • Free gym membership • Healthcare plan available after probation • Chiropractor sessions after probation About You • Excellent communication and interpersonal skills • Strong organisational ability with attention to detail • A proactive and positive approach to problem solving • Ability to work well under pressure and manage multiple tasks • Previous customer service experience is desirable Additional Information • Probation period: 3–6 months This is a fantastic opportunity to join a supportive and growing team where your contribution will be recognised and rewarded.