Customer Service Advisor

Are you passionate about delivering outstanding customer service and looking to build a long-term career with a company that genuinely invests in its people? A successful and growing organisation with exceptional staff retention is seeking a Customer Service Advisor to join its friendly and supportive team. This is an excellent opportunity to join a business where employees are valued, developed, and encouraged to progress their careers. As a Customer Service Advisor, you will manage customer claims from initial contact through to successful setup, providing exceptional support, guidance, and communication throughout the process. You'll play a key role in delivering a positive customer experience while ensuring all information is processed accurately and efficiently. Benefits: • Monday to Friday, 9:00am – 5:00pm • Salary: £24,780 - £26,000 (depending on experience) • 24 days annual leave plus Christmas shutdown • Pension scheme • Healthcare scheme • On-site parking • Long-term career development opportunities Key Responsibilities: • Manage new claims from initial customer contact through to successful setup, ensuring accuracy and compliance throughout the process • Act as the primary point of contact for customers, providing professional guidance, support, and reassurance • Gather, verify, and accurately record claim information using internal systems and CRM databases • Maintain regular communication with customers, providing updates and managing expectations throughout the claims journey • Deliver exceptional customer service across all interactions, ensuring positive customer outcomes and high levels of satisfaction • Liaise effectively with internal departments to ensure claims are processed efficiently and progressed in a timely manner • Maintain accurate records and ensure all documentation is completed to a high standard • Build strong customer relationships through empathy, professionalism, and effective problem-solving Skills and Experience: • Previous experience within a customer service, customer support, claims handling, insurance administration, or case management role • Insurance or claims experience would be advantageous, but is not essential • Strong customer-focused approach with a passion for delivering excellent customer experiences • Excellent verbal and written communication skills with the ability to build rapport and handle sensitive conversations professionally • Strong administrative and organisational skills with excellent attention to detail • Confident using CRM systems, databases, and Microsoft Office applications • Ability to remain calm, empathetic, and solutions-focused when supporting customers • Proactive attitude with the ability to work effectively both independently and as part of a team Essential Requirements • Full UK driving licence and access to a vehicle