Customer Service Advisor

French Speaking Customer Service Advisor (6-Months) Be the Voice That Makes a Difference Do you enjoy helping people, solving problems, and delivering exceptional customer experiences? Reed Business Support are looking for a friendly and professional Customer Service Advisor to join a growing team in Faversham. If you're someone who thrives in a fast-paced environment and takes pride in putting customers first, this could be the perfect opportunity for you. Join a Team Where Your Skills Matter As a Customer Service Advisor, you'll be the first point of contact for customers, providing support, resolving queries, and ensuring every interaction leaves a positive impression. You'll be joining a supportive and welcoming team that values collaboration, development, and outstanding service. Day-to-Day of the role: • Managing inbound customer calls, emails, and enquiries. • Providing accurate information and resolving customer queries efficiently. • Processing orders, updates, and customer requests. • Maintaining customer records and updating internal systems. • Investigating and resolving issues while ensuring customer satisfaction. • Working closely with internal departments to deliver excellent service. • Meeting individual and team service standards. What We're Looking For • Previous customer service, call centre, retail, hospitality, or office-based experience. • Excellent communication and interpersonal skills. • Strong problem-solving abilities and a positive attitude. • Good IT skills and confidence using multiple systems. • High attention to detail and organisational skills. • The ability to remain calm and professional under pressure. Grow your career and enjoy: • Competitive salary. • Full training provided. • Career progression opportunities. • Friendly and supportive working environment. • Employee benefits package. Ready to Take the Next Step? If you're passionate about delivering outstanding customer service and looking for a rewarding role with a company that values its people, we'd love to hear from you. Apply today and start your next chapter as a Customer Service Advisor in Faversham.