Customer Service Advisor

Customer Service Advisor (Fraud) – Join an Award Winning Outsourcer and Grow Your Career! We’re looking for empathetic, proactive Customer Service Advisors to support customers via inbound calls as their first point of contact. You will play a vital role in investigating suspected fraud and scam cases, working on behalf of our established Banking client to deliver fair, timely, and high‑quality resolutions. Start Date: 17th August 2026 Salary: From £26,227 per annum Hourly Rate: £13.45 + 25p per hour site incentive for your first 12 weeks Performance Bonus: Up to £1.10 per hour Location: Full time site based in our Glasgow City Centre Office during initial training/Gradbay/ route to competency (minimum 12 weeks). Once you are signed off (Week 12) you can work from home! What you’ll do: • Investigate: Identify, raise, and resolve potential fraud or scam‑related cases. • Support Customers: Be a professional and reassuring voice for customers during stressful situations. • Take Ownership: Where errors occur, acknowledge them and work towards the right outcome. • Communicate Clearly: Keep customers and stakeholders informed throughout the journey. • Collaborate: Work closely with internal teams to ensure a seamless experience. • Adapt & Improve: Learn from cases to help enhance processes and outcomes. What We’re Looking For • Previous Customer Service experience (contact centre or financial services background desirable) • Strong communication and interpersonal skills • Confident negotiation and problem‑solving abilities • Able to work well independently and within a team • Motivated, resilient, and goal‑driven • Comfortable using computer systems • Ability to work under pressure and meet deadlines Working Hours • 37.5 hours per week • Monday–Sunday, shift rotation between 8am and 8pm • Full attendance during your initial training period is required to ensure you receive all the support and knowledge needed to set you up for success in the role. Your Benefits & Perks • Comprehensive Training with experienced Trainers • Life assurance - providing coverage at 1x your basic salary in the event of unforeseen circumstances • Health Cash Plan - helping you claim back the cost of everyday healthcare • ‘Perks at work’ staff discounts - access to our intranet with exclusive discounts from leading retailers such as Apple, M&S, Expedia and many more… • Colleague Recognition Scheme – Become a Huntswood Hero! • Regular colleague engagement activities where you could earn additional incentive • Access to an online Well-being centre that has a variety of tools to nurture your overall health • Free Fruit, Tea, Coffee & Hot Chocolate on site • Payday pizza! Enjoy some pizza on us every Wednesday before each payday when working on site • Discounted Premium City Centre Parking • Refer a friend scheme (earn £1000 for each person you refer) • Mentorship program to grow and develop within the company Why Join Huntswood? At Huntswood, our people are at the heart of everything we do. As a trusted Business Process Outsourcer (BPO), we partner with leading brands to deliver exceptional customer experiences — and we invest heavily in developing our teams to do just that. Whether you join us on a fixed‑term contract or as a permanent employee, you’ll gain variety, career progression, and the support you need to reach your goals. Huntswood is now part of ResultsCX, a global leader in Customer Experience Management, giving you even more opportunities to grow in a fast‑moving, forward‑thinking organisation. Committed to Inclusivity Huntswood, a ResultsCX company, is an equal opportunity employer. We welcome applications from all backgrounds and are proud to be a Disability Confident employer. We guarantee an interview for all disabled applicants who meet the minimum criteria. For your safety, please note: Huntswood will only request contact details via email when first reaching out — we will never ask for additional personal information at that stage. Job Types: Full-time, Permanent Pay: From £26,227.00 per year Benefits: • Casual dress • Company events • Company pension • Employee discount • Employee mentoring programme • Health & wellbeing programme • Life insurance • Paid volunteer time • Referral programme • Store discount • Transport links • Work from home Application question(s): • Please note that annual leave cannot be approved during your first six weeks due to training. Do you currently have any leave booked within the first six weeks of your start date? • Please note: From 1 September, the rotational shift pattern may change, requiring employees to work between 7:00am and 11:00pm. Could you please confirm whether you would be able to commit to this revised working pattern? Experience: • Customer Service : 1 year (required) • Contact Centre: 1 year (required) Work authorisation: • United Kingdom (required) Work Location: Hybrid remote in Glasgow G1 2RX