Customer Service Advisor

Customer Service Advisor Location: Godalming / Hybrid Employment Type: Full-time Salary: 25,000 + bonus We are working with a client based in Godalming who are committed to delivering outstanding service and protection to their customers. We offer a wide range of products and pride ourselves on our customer-first approach. We're looking for friendly, professional, and solution-focused individuals to join the team as a Customer Service Advisors Role Overview As a Customer Service Advisor, you will be the first point of contact for our customers, providing support, guidance, and information across the products. you'll play a vital role in delivering an exceptional customer experience. Key Responsibilities • Handle inbound and outbound calls, emails, from customers • Provide accurate information at all times • Resolve customer queries efficiently and professionally, escalating when necessary • Maintain up-to-date knowledge of company products, procedures • Accurately update customer records and follow up on outstanding issues • Promote additional products and services where appropriate, adhering to compliance standards • Meet individual and team KPIs related to service quality, call handling time, and customer satisfaction Required Skills & Experience • Previous customer service experience (insurance or financial services preferred) • Excellent verbal and written communication skills • Strong problem-solving abilities and a customer-first mindset • Confident in using CRM systems and multitasking in a fast-paced environment • Ability to work independently and as part of a team • Attention to detail and strong organisational skills • Knowledge of FCA regulations (desirable but not essential) Qualifications • GCSEs (or equivalent) in English and Maths What We Offer • Competitive salary and performance-related bonuses • Full training and support for career development • Wellness and mental health support programs • Opportunities for internal progression