Customer Service Advisor

Our client is seeking a proactive and customer-focused Customer Service Advisor to join their growing team. This is a fantastic opportunity for an experienced customer service professional who enjoys taking ownership of customer enquiries, solving problems, and working collaboratively across multiple departments to ensure outstanding service delivery. As a key member of the Customer Service team, you will be responsible for managing customer interactions from initial contact through to resolution, ensuring every customer receives a professional, friendly and efficient service. You will need to have access to your own vehicle due to the location. As a Customer Service Advisor, your key responsibilities will include: • Delivering exceptional customer service via telephone, email and online chat • Processing customer orders, returns, credits and associated data accurately • Managing customer enquiries from first contact through to resolution • Resolving complaints professionally and efficiently • Monitoring back orders and recommending suitable alternatives where appropriate • Liaising with internal departments including Purchasing, Operations and Sales to resolve stock and delivery issues • Working closely with suppliers and courier partners to resolve transport and delivery queries • Identifying opportunities to improve customer experience and internal processes Requirements: • Previous experience within a customer service, sales support or similar role • Excellent verbal and written communication skills • Strong problem-solving abilities and the ability to remain calm under pressure • Experience working with ERP or CRM systems such as Business Central, SAP, Sage or similar (advantageous) • Excellent organisational skills with strong attention to detail • The ability to prioritise workloads and manage multiple tasks effectively • A proactive and self-motivated approach to work • A genuine passion for delivering outstanding customer service • Have your own vehicle due to the location Benefits, Salary & Hours: • £26,222.44 per annum • Full-time permanent position based in Hailsham, Monday to Friday 8:30am to 5pm • Ongoing training and career development opportunities • 25 days annual leave + bank holidays + closed over Christmas • Staff discount • Free onsite parking • Company pension Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.