Customer service Advisor

Customer Service AdvisorHemel Hempstead | Hybrid Working (Minimum 2 days in the office) £26,500 per annum Full Time | 35 hours per week | Monday-Friday, 9am-5pm Are you an experienced Customer Service Advisor looking for your next opportunity with a professional and supportive organisation? We're recruiting for a customer-focused individual to join a well-established organisation that prides itself on delivering a high-quality service to its customers. This is a fantastic opportunity to join a friendly and collaborative team where your communication skills and attention to detail will make a real difference. The RoleAs the first point of contact for customers, you'll be responsible for handling a variety of enquiries via telephone, email and online channels, ensuring every interaction is dealt with professionally and efficiently. This is a varied role combining customer service and administration, where you'll work closely with colleagues to provide a seamless customer experience. Key Responsibilities • Deliver outstanding customer service across phone, email and online enquiries. • Handle customer queries professionally and efficiently. • Record and maintain accurate customer information. • Update internal systems with a high level of accuracy. • Support the wider team with a range of administrative tasks. • Resolve enquiries wherever possible at the first point of contact. • Work collaboratively with colleagues to deliver an exceptional customer journey. • Identify opportunities to improve processes and customer experience. About YouWe're looking for someone who has: • Previous customer service experience within an office-based environment. • Excellent verbal and written communication skills. • Strong administration and organisational skills. • A confident and professional telephone manner. • Excellent attention to detail. • The ability to prioritise a busy workload and multitask effectively. • Good IT skills, including Microsoft Word, Excel and Outlook. • A positive, proactive attitude and a genuine passion for helping customers. What's in it for you? • Salary of £26,500 per annum • Hybrid working (minimum 2 days per week in the Hemel Hempstead office) • Monday-Friday working hours - no weekends • Full training and ongoing support • Excellent benefits package • Friendly, collaborative working environment • Long-term career development opportunities If you're passionate about providing excellent customer service and enjoy working in a fast-paced office environment, we'd love to hear from you. Apply today to find out more!