Customer Service Advisor

We are delighted to be working with a leading business in Ipswich who are currently recruiting for a passionate Customer Service Advisor to strength their busy Customer Service Department. Our client is looking for a conscientious, responsible, hardworking individual who thrives within a fast-paced working environment to join their successful team. The successful applicant will possess excellent communication skills and will have ideally gained previous experience within an office-based Customer Service environment. Key Responsibilities: • Process orders via email or telephone and offer alternatives and delivery dates where necessary. • Maximising sales opportunities by offering alternatives and special offers. • Responding to all calls and emails within the targeted timeframe to maintain the clients high standards of customer service. • Managing service warranty calls, arranging service calls between the customer and authorised service agents. • Answer enquiries on any product in the catalogue, which may mean liaising with the purchasing team or manufacturers. • Track deliveries for customers and request PODs from carriers. • Make sure that each client receives the highest standard of customer services. • Deal with the return of faulty/damaged products as well as shortages and overcharges. Skills & Experience: • Great communication skills with an excellent phone manner. • High attention to detail and accuracy. • Excellent computer skills including Microsoft Office and experience in using internal databases. • Great analytical skills. • Team player. • Previous experience working within a Customer Service environment is desirable. The ideal candidate will have an excellent telephone manner but will also have the forward-thinking mentality and the confidence to communicate with new and existing clients.