Customer Service Advisor

Customer Service Advisor West Malling, Kent (Hybrid Working) Permanent £25,000 basic salary + £2,000 annual bonus We are recruiting for a Customer Service Advisor to join a growing and well-established organisation based in West Malling. This is an excellent opportunity for someone with strong customer service and relationship-building skills who enjoys working in a fast-paced, professional environment. Offering hybrid working, you'll typically spend 2-3 days per week in the office and the remainder working from home. The Role • Providing outstanding customer support via phone and email. • Managing customer enquiries from initial request through to completion. • Preparing quotations and helping customers identify suitable solutions. • Maintaining accurate records and updating internal systems. • Building strong relationships with customers and internal teams. • Monitoring progress and ensuring service levels are consistently achieved. About You • Previous experience in a customer service, account management or sales support role. • Excellent communication skills, both written and verbal. • Strong organisational and administrative abilities. • High levels of accuracy and attention to detail. • Confidence managing multiple tasks and priorities. • A proactive and positive approach to customer relationships. What's on Offer • £25,000 basic salary. • Annual bonus of up to £2,000. • Hybrid working (2-3 days in the office). • 25 days holiday plus bank holidays. • Ongoing training and development opportunities. • A supportive team environment with genuine career progression.