Customer Service Advisor

We are currently looking for an experienced Customer Service Advisor to join one of our campaigns for a leading, Premium Car Manufacturer. Your responsibilities: • Provide a tailored, friendly and professional service, with the customer firmly at the heart of what you do. • Handle all customer interactions in a prompt, professional and knowledgeable manner. • Engage with customers to gain a full personal understanding of the customer requirements in line with our quality standards to deliver a World Class experience. • Provide a value add service that enhances the customer experience and builds our brand and service reputation. • Capture, maintain and ensure quality of customer data. • In emergency situations you will correspond with rescue workers. • Highlight and escalate issues as necessary. What distinguishes you? • Candidates will have significant experience of working in a busy customer service environment within the automotive, hospitality, travel/leisure or emergency service sectors. • Previous experience of working in a Customer Contact Centre environment providing excellence in service to the customer would be an advantage. • A passion for delivering first class customer service. • Excellent verbal and written communication skills • Good social and interpersonal skills, personable with strong emotional intelligence. • Good listening skills. • Excellent problem solving skills. • Quality focused with attention to detail. • A warm, helpful and positive approach. • Dynamic, proactive, confident, self-motivated and driven to succeed. • Premium Brand Attitude • High affinity for a premium car manufacturer, automobile industry and future technologies • Technical understanding and proficient computer literacy • Interest in innovative communication media • Stress resistance in emergency situations • High degree of reliability, teamwork skills and flexibility • Able to respond to customers from different countries • Geographical and traffic regulation knowledge would be an advantage • Flexibility in hours of work/shift patterns. Operational Hours: • 7-day operation – 08:30 -20:30 • Full Time Opportunities