Customer Service Advisor

Job Title: Service Advisor Location: Ealing, fully office based Hourly rate £19.46 PAYE / £25.34 UMB Per Hour Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 35 hours ASAP Start Are you passionate about helping people and delivering outstanding customer service? We are looking for a dedicated Service Advisor to join our Customer & Transactional Services team. As the first point of contact for residents accessing council services, you will play a key role in supporting customers, understanding their needs, and helping them access the right services and solutions. You'll empower residents to use online services confidently while providing a welcoming, professional, and empathetic customer experience. About the Role In this varied and rewarding position, you will: • Act as the first point of contact for customers visiting community hubs and council locations. • Provide accurate information, advice, and guidance on a wide range of council services. • Support residents in accessing and navigating online council services. • Help customers develop their digital skills and confidence. • Book appointments and signpost customers to specialist services when required. • Direct residents to local community and voluntary organisations for additional support. • Maintain accurate records of customer interactions and feedback. • Work collaboratively with colleagues across multiple council departments. • Contribute to continuous service improvement and embrace new ways of working. About You We are looking for someone who: • Has excellent communication and interpersonal skills. • Is empathetic, patient, and customer-focused. • Can remain calm and professional when dealing with challenging or distressed customers. • Is confident using Microsoft Office and other IT systems. • Has experience working in a customer-facing environment. • Can work independently while also being a strong team player. • Understands the importance of confidentiality, data protection, and information security. • Is digitally confident and able to support others in using online services. • Has strong problem-solving skills and attention to detail. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser