Customer Service Advisor

Support customers through financial difficulties | Market-leading benefits | Growing specialist finance business | Make a genuine difference If you have experience supporting customers and enjoy finding solutions that deliver positive outcomes, this Customer Service Advisor opportunity offers the chance to build a rewarding career within a growing financial services business. You'll play an important role supporting customers, helping them navigate financial challenges while delivering a high standard of service. This role offers the opportunity to join a business that puts customers at the heart of everything it does. You'll manage a varied caseload, work closely with specialist teams, and contribute ideas that help improve both customer journeys and internal processes. Package & Benefits • Salary £28,000–£30,000 per annum. • Discretionary company bonus scheme. • 25 days holiday, increasing to 28 days after three years of service, plus bank holidays. • Private medical insurance and health cash plan for you and your family. • 5% employer pension contribution. • Employee discounts and free office refreshments. • Enhanced family leave and paid sick leave. About the Company You will be joining a customer-focused financial services organisation committed to making complex processes simpler and more accessible. The business combines strong growth with a supportive culture that values customer care, continuous improvement, and employee wellbeing. Key Responsibilities for the Customer Service Advisor • Support customers who may be experiencing financial difficulties, identifying appropriate and sustainable solutions. • Manage customer enquiries across multiple channels, delivering a professional and empathetic service. • Agree payment arrangements and work collaboratively with specialist teams to achieve positive customer outcomes. • Maintain accurate records and ensure all customer interactions are handled in line with company procedures and regulatory requirements. About You • Experience within a customer service, payment support, collections, or recoveries environment. • Understanding of customer support processes and experience handling sensitive customer conversations. • Experience managing a caseload and communicating effectively across multiple channels. If you'd like to learn more about this opportunity, even if your CV isn't fully up to date, we'd be pleased to have a confidential conversation. Contact Fintelligent for more information or a confidential discussion to discuss this Customer Service Advisor role, or call Jenni on JL_FIN