Customer Service Advisor

Customer Service Advisor Location: Margate, Kent Salary: £29,000 - £31,000 per annum Contract: Full-Time, Permanent The Opportunity Are you passionate about delivering exceptional customer service? We are seeking a Customer Service Advisor to act as the first point of contact for customers and residents. Responsibilities • Respond to telephone, email and online enquiries. • Resolve customer issues and complaints. • Provide information regarding housing and support services. • Maintain accurate customer records. • Work to service level agreements and performance targets. About You • Strong customer service background. • Excellent communication skills. • Ability to remain calm under pressure. • IT literate with experience using CRM systems