Customer Service Advisor

An exciting new Customer Service Advisor opportunity at DX! About Us We think we are more than just a delivery company. We know each item tells a story and we know that for someone, somewhere, it’ll make their day, or not - if we fail! DX is the specialist provider of customer-driven solutions for time sensitive, mission critical, high value and heavier items delivery. DX routinely handles goods from many high street retailers and industry sectors including homeware, high street fashion, optical lenses, pharmacy items and jewellery along with legal documents, the UK Government and foreign embassies for identity documents and visas. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise. Our goal every day is to deliver on our promises, so you can deliver on yours. What will it feel like to be part of our team? At DX we know our people are our foundation of success. We are passionate about you developing your career with us; if this is part of your plan too, DX will provide the training and the opportunities! Whatever you choose, you will work with a great bunch of people who are focused on meeting the DX Delivered Exactly promise. Why DX? We achieve our outstanding results through our people. Our ability to recruit, train, promote and retain top quality talent is one of our core strengths and has been fundamental to our long term growth. It is our entrepreneurial, dedicated, customer-focused people who are making business happen. They are behind our fantastic success and incredible growth. They are driving us forward as we define the future of work. We recruit ambitious, driven people who bring new ideas that improve our services. If you are energetic and can deliver outstanding results, we will give you the opportunity to build a rewarding and successful career. Role summary: Our Customer Service Assistants live our customer promise – Delivered Exactly - by delighting our customers each and every time. This role, through proactive and timely actions, provides fantastic service to a wide range of interesting and demanding customers. Working alongside our operational and account management teams you will be able to positively influence our customers’ needs and resolve any potential issues. Key responsibilities: • Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts • Action all customer queries in line with the required processes and service level agreements • Work as part of a team to ensure great customer service delivery – every time • Engage proactively with service centres to ensure customer requirements are received and actioned • Recognise and deal with queries, requests and problems in line with our customer account requirements • Identification and action of escalation issues • Undertake any other customer account support duties as required Benefits: • Competitive Rates of Pay • Company Funded Health Cash Plan • Holidays: 20 days increasing with length of service + bank holidays • Long Service Recognition scheme • Enhanced Maternity & Paternity • Company Pension Scheme • Life Assurance • Employee Assistance programme including 24/7 Virtual GP • DX Discounts Portal • Excellent opportunities for career progression and more!! We look forward to hearing from you!