Customer Service Advisor

Customer Service & Sales Support Executive Our client is a leading international manufacturer and supplier of specialist industrial products, supporting customers across a wide range of sectors including manufacturing, logistics, food production, packaging, and materials handling. The Role We're looking for a proactive and customer-focused individual to join our team. You'll manage customer enquiries, quotations, and orders while supporting customers, sales teams, and operational departments to deliver an outstanding customer experience. Working with a dedicated customer base, you'll build strong relationships, develop technical product knowledge, and play a key role in ensuring orders are processed accurately and delivered on time. Key Responsibilities • Manage customer enquiries and prepare accurate quotations. • Process orders, check stock availability, and coordinate delivery schedules. • Work closely with external sales teams to prioritise customer requirements. • Maintain customer records within CRM and business systems. • Follow up quotations and identify sales opportunities. • Coordinate service requests and gather relevant health & safety information. • Source specialist products and liaise with suppliers where required. • Resolve customer queries and complaints professionally. • Process UK and export orders in line with company procedures. What We're Looking For • Experience in customer service, internal sales, sales support, or account management. • Excellent communication and relationship-building skills. • Strong organisational skills and attention to detail. • Ability to manage multiple priorities in a fast-paced environment. • Good IT skills, including Microsoft Office. • A proactive, positive attitude and a genuine passion for customer service. Desirable • Experience using CRM or ERP systems such as Salesforce, Navision, Dynamics, SAP, or similar. • Experience within manufacturing, engineering, distribution, or another technical environment. • Knowledge of export processes and logistics. Why Join? This is an excellent opportunity to join a market-leading business where you'll be part of a supportive team, develop valuable technical knowledge, and build a long-term career in customer service and commercial support. If you enjoy solving problems, building relationships, and making a real difference to customers, we'd love to hear from you.