Customer Service Agent

Customer Service Agent – Location: Leatherhead (Fully Remote) Job Type: Part-Time Working Hours: Saturday & Sunday, 8 hours per day (16 hours per week) Pay Rate: £13.45 per hour About the Role My client is seeking a professional and customer-focused Customer Service Agent to join our team on a part-time, fully remote basis. Working weekends, you will be responsible for delivering excellent customer support, handling enquiries efficiently, and ensuring a positive customer experience across all interactions. Key Responsibilities • Respond to customer enquiries via phone, email, and online channels. • Provide accurate information regarding products, services, and customer accounts. • Resolve customer issues and complaints in a timely and professional manner. • Process customer requests, updates, and order-related enquiries. • Maintain accurate records of customer interactions and actions taken. • Escalate complex issues to the appropriate department when necessary. • Meet individual and team performance targets while maintaining high service standards. • Support customers with empathy, professionalism, and a solutions-focused approach. Requirements • Previous customer service experience is desirable. • Excellent verbal and written communication skills. • Strong problem-solving abilities and attention to detail. • Comfortable using various computer systems and online platforms. • Ability to work independently in a remote environment. • Reliable internet connection and suitable home-working setup. • Positive attitude with a genuine commitment to customer satisfaction. What We Offer • Fully remote working arrangement. • Competitive hourly rate of £13.45 per hour. • Weekend-only schedule providing excellent work-life balance. • Supportive and collaborative team environment. • Ongoing training and development opportunities. If you are passionate about delivering outstanding customer service and are looking for a flexible weekend role, we would love to hear from you.