Customer Service Agent

Customer Service AdvisorLocation: Southend-on-Sea, Essex Hours: Monday to Friday with a Saturday on a rota basis About the RoleWe are recruiting for a Customer Service Advisor to join a growing and professional organisation based in Southend-on-Sea. This is an excellent opportunity for someone with previous customer service or contact centre experience who enjoys helping people and delivering a high standard of service. Key Responsibilities • Act as the first point of contact for customers via telephone and email. • Deliver a professional, friendly and efficient customer experience. • Accurately record and update customer information on internal systems. • Respond to customer enquiries and provide timely updates. • Liaise with internal departments to ensure queries are resolved efficiently. • Work to agreed service standards and performance targets. About You • Previous experience in a customer service or call centre environment. • Excellent communication and listening skills. • Strong attention to detail and accurate data entry skills. • Confident using computer systems and learning new processes. • A positive, proactive approach with the ability to work as part of a team. • Well organised and able to manage a busy workload.