Customer Service Assistant

Morgan McKinley is looking for an experienced Customer Service Assistant to work for a company based in Crawley, West Sussex. This an office based customer services role, supporting the internal teams, handling customer queries etc. This is a temp / temp to perm role to start ASAP Location: Crawley - office based, parking onsite Pay rate: £12.81 per hour + holiday pay Hours: / Mon-Fri (with 1 hour for lunch), occasional Saturday support if needed Customer Service Assistant duties: • Answering the phones • Data entry - updating the internal systems with the customer call info • Monitor and respond to customer emails • Handle customer queries and complaints • Regular liaison with internal teams regarding customer orders • Ensure all relevant customer documentation is processed Skills and experience required: • Previous customer service experience • Excellent communication skills and a confident and professional phone manner • Good IT skills including Word, Excel, Outlook and preferably experience using databases