Customer Service Coordinator - 6-month FTC

The Customer Service Coordinator will play a critical role in ensuring the efficient handling of customer inquiries, orders, and logistics within the FMCG industry. This position, based in Oxford, requires excellent organisational skills and a focus on delivering exceptional service. Client Details This opportunity is with a well-established medium-sized organisation within the FMCG industry. The company is known for its professional approach and commitment to providing high-quality products to its customers. Description Key responsibilities of the Customer Service Coordinator - 6-month FTC include: • Manage customer orders, ensuring timely and accurate processing. • Respond to customer inquiries via phone and email in a professional manner. • Coordinate with internal teams to resolve delivery and supply chain issues. • Maintain accurate customer records and update the database as needed. • Monitor stock levels and liaise with the logistics team to ensure availability. • Generate reports and provide updates on order status and customer feedback. • Support the sales team with administrative tasks and customer insights. • Ensure compliance with company policies and procedures for customer service operations. Profile The successful Customer Service Coordinator - 6-month FTC should have: • Experience in customer service/sales admin/order processing. • Previous FMCG experience highly desirable. • Strong organisational and time management skills. • Proficiency in SAP would be advantageous. • Excellent communication skills, both written and verbal. • A proactive approach to problem-solving and decision-making. • Attention to detail and the ability to multitask effectively. Job Offer Benefits of the Customer Service Coordinator - 6-month FTC include: • A competitive salary • A supportive work environment with full training provided • Opportunities for personal and professional growth • A comprehensive benefits package • Access to many company perks • Free parking onsite • Flexibility to work hybrid remote