Customer Service Coordinator

Customer Service Coordinator (Temporary) Location: Office-based Start Date: ASAP Hours: Full-time, 9-5:30pm (Early finish on Friday) Contract: Temporary We're looking for an organised and customer-focused Customer Service Coordinator to join a leading property company on a temporary basis. If you enjoy delivering excellent customer service and thrive in a fast-paced environment, we'd love to hear from you. What You'll Be Doing • Be the first point of contact for homeowners, managing post-completion customer care. • Handle customer enquiries and provide regular progress updates. • Coordinate inspections and remedial works with contractors and internal teams. • Monitor outstanding works and escalate issues where needed. • Maintain accurate records using CRM and defect management systems. • Produce reports and support continuous service improvement. What We're Looking For • Previous customer service or administrative experience, ideally within property, construction or housebuilding. • Excellent communication skills, both over the phone and via email. • Strong organisational skills with the ability to manage a busy workload. • Confident using Microsoft Office and CRM systems. • A proactive approach and a passion for delivering outstanding customer service. If you are already registered with Katie Bard, please contact your consultant directly. Katie Bard is committed to protecting your personal data. Katie Bard acts as an employment agency for permanent recruitment and an employment business for temporary recruitment. Your application will be handled in accordance with UK GDPR and the Data Protection Act 2018. Please refer to our Privacy Notice on our website for full details of how we use your data, your rights, and how to contact us. If your application is unsuccessful, your details will be retained for up to six weeks and then securely deleted, unless you consent to being kept on our register for future opportunities.