Customer Service Coordinator

Overview An established organisation is seeking a Customer Service Coordinator to join its team at its Thatcham office. This is a fully office-based role within a small, collaborative team, focused on delivering a high standard of customer service and operational coordination. • Location: Thatcham (office-based) • Salary: £33,000 – £35,000 • Hours: 37.5 hours per week (8:30am – 5:00pm) • Reporting to: Customer Service Manager • Team Size: 4 • Parking: On-site parking available Role Purpose This is a fast-paced, customer-focused role combining account coordination and internal account management responsibilities. You will support key customer accounts, manage queries, and ensure the smooth coordination of deliveries and service outcomes. Key Responsibilities • Manage and support a portfolio of key customer accounts • Act as a primary point of contact via phone and email • Handle customer queries and complaints in a professional and timely manner • Coordinate and track deliveries to ensure smooth fulfilment • Proactively identify potential issues and implement solutions • Work closely with internal departments to resolve queries efficiently • Maintain high standards of customer service and satisfaction • Ensure accurate and timely communication across all stakeholders Skills & Experience Required • Minimum of 2 years’ experience in a similar role • Proven experience in account coordination or internal account management (essential) • Strong background working in fast-paced, high-pressure environments • Excellent organisational and time management skills • Strong communication skills, both written and verbal • Ability to remain calm, professional, and solution-focused under pressure • Confident working independently and managing workload effectively Desirable Experience • Experience within manufacturing or FMCG environments • Previous customer service experience Candidate Profile • Highly organised and efficient • Proactive and forward-thinking • Strong problem-solving ability • Comfortable working at pace and under pressure • Focused on delivering results and high-quality service