Customer Service

Customer Service Advisor (Temp to Perm) Location: Near A55 Junction 26 (Chester / Wrexham accessible) Full time Salary: £24,785 Contract: Temporary to Permanent Benefits: Modern office, onsite parking, collaberative team environment The Role We are recruiting for a Customer Service Advisor to join a busy and supportive head office team. You’ll act as the first point of contact for customers, providing advice, resolving queries, and ensuring a high-quality customer experience across multiple channels. You’ll handle queries via: • Phone (inbound & outbound) • Email • Live chat • Post Key Responsibilities • Deliver excellent customer service across all communication channels • Take ownership of customer queries from start to resolution • Provide advice and guidance based on customer needs • Reschedule services and manage customer accounts • Identify and upsell additional services where appropriate • Handle complaints professionally and efficiently • Onboard new customers and arrange initial services • Maintain accurate and detailed customer records • Work towards individual and team KPIs • Ensure compliance with company policies and GDPR What We’re Looking For • Previous customer service experience • Strong communication and problem-solving skills • Ability to prioritise and manage workload effectively • Confident handling complaints with empathy and professionalism • Sales or upselling experience is advantageous • Strong attention to detail • A positive, team-focused attitude What’s On Offer • Salary of £24,785 • Temp to perm opportunity with long-term progression • Modern office environment • Onsite parking • Supportive and collaborative team culture