Customer Service Executive

This role requires an organised and detail-oriented Customer Service Executive to support clients with their inquiries and ensure a smooth customer experience. The ideal candidate will assist in maintaining high standards of service delivery within the business services industry. Client Details The company is a reputable organisation within the business services sector, known for its commitment to providing outstanding client support. Operating as part of a well-established industry, they offer a structured and professional environment to all team members. Description • Handle customer inquiries promptly and professionally via phone, email, and online platforms. • Ensure customer records are accurately maintained and updated in the system. • Collaborate with internal teams to resolve customer issues efficiently. • Monitor and track customer service metrics to maintain high service standards. • Provide product and service information to customers as required. • Identify and escalate complex issues to the relevant department for resolution. • Support the team in achieving customer satisfaction goals and KPIs. • Contribute to process improvement initiatives within the department. Profile A successful Customer Service Executive should have: • Excellent communication and interpersonal skills. • A strong ability to manage multiple tasks and prioritise effectively. • Proficiency in using customer relationship management (CRM) tools or similar systems. • An eye for detail and a commitment to delivering high-quality service. • A positive attitude towards problem-solving and customer engagement. • Previous experience in a similar customer service or support role. Job Offer • An hourly pay of £18.00 to £22.00, depending on experience and skills. • Temporary contract with the opportunity to gain valuable experience in the business services industry. • Paid holidays to ensure a good work-life balance. • A supportive and professional work environment. If you are ready to bring your customer service expertise to a new role, apply now to join the team and contribute to their continued success.