Customer Service Executive

Reed Business Support are recruiting for a Customer Service Specialist on behalf of our valued client. This is an excellent opportunity to join an award-winning Customer Service team at an exciting stage of growth. This Customer Service Specialist role is ideal for an individual who is customer-focused, proactive, and enjoys building strong relationships whilst delivering positive outcomes. About the Role: • Deliver professional, consultative support to customers via telephone and email • Build trusted relationships, acting as a key point of contact and customer advocate • Manage enquiries from initial contact through to resolution, taking full ownership • Identify opportunities to enhance the customer experience and improve outcomes • Collaborate with internal teams and external stakeholders to resolve queries efficiently • Confidently navigate multiple systems to investigate and resolve customer enquiries • Liaise with data providers and third parties on search-related queries • Communicate clearly and professionally with stakeholders at all levels • Support the development of a customer success mindset across the team • Balance customer expectations with business requirements to achieve positive results • Monitor feedback, identify trends, and contribute to service improvements • Meet agreed KPIs across service, quality, and productivity • Maintain high service standards and support continuous improvement initiatives About You: • Strong communication skills with the ability to build rapport quickly • Customer-centric mindset with a passion for delivering excellent service • Proactive and solution-focused approach to problem solving • Confident handling challenging conversations with professionalism and empathy • Highly organised with the ability to manage multiple priorities effectively • A collaborative team player who enjoys working across departments • Ability to influence and engage stakeholders at varying levels of seniority • Committed to continuous improvement and development within customer service Benefits: • 25 days holiday plus bank holidays, with the option to purchase up to 5 additional days • £300 annual lifestyle allowance • Pension scheme (4% employee / 5% employer contribution) • Private medical insurance • Group income protection • Matched charitable fundraising • Cycle to Work and GymFlex schemes • Internal coaching and mentoring programmes • Ongoing learning and development opportunities • Family-friendly policies • Free on-site parking If you are interested in this Customer Service Specialist position, please apply today. Reed Business Support look forward to assisting you with the next step in your career.