Customer Service Manager

The Customer Service Manager will oversee customer service operations within this manufacturing business, ensuring exceptional service delivery and efficient processes. This role requires leadership skills and a strong ability to manage customer relationships effectively. Client Details This opportunity is with a well-established organisation, known for its focus on quality and operational excellence, offering a stable and professional environment. Description • Lead and manage the customer service team to deliver excellent customer support. • Develop and implement strategies to improve customer satisfaction and retention. • Oversee the resolution of customer complaints and queries in a timely manner. • Ensure compliance with company policies and industry standards in customer interactions. • Monitor and analyse customer service metrics to identify areas for improvement. • Collaborate with other departments to enhance the overall customer experience. • Train and mentor team members to achieve their full potential. • Prepare and present reports on customer service performance to senior management. Profile A successful Customer Service Manager should have: • Proven experience in a customer service management role • Experience on SAP • Strong leadership and team management skills. • Excellent problem-solving and decision-making abilities. • Proficiency in using customer service software and tools. • Excellent communication and interpersonal skills. • A proactive and results-driven mindset. Job Offer • Competitive salary ranging from £48,000 to £52,000 per annum. • Permanent position offering job security and growth potential. • Opportunities to work within a reputable industrial/manufacturing organisation. • Supportive company culture focused on professional development. • Generous holiday leave and additional benefits package. • Hybrid working