Customer Service Officer

Role – Part Time - Customer Service Officer Location – Heywood Salary - £15,135 with 10% bonus (excellent benefits) Type – Permanent Hours – 20 hours per week, Monday to Friday 9.30am to 2.00pm Reed are currently working with a global market leading healthcare company who are looking to recruit a Part Time Customer Service Officer to join their team on a permanent basis. This is a fantastic opportunity for an organised customer centric individual to join a brilliant organisation and make a difference. Duties & Responsibilities Order Processing: • Accurately input and manage customer orders using internal systems. • Monitor order progress and proactively resolve any issues or delays. • Process a range of customer requests accurately inputting data, pricing, and delivery details, predominantly using SAP, CRM (Salesforce), Amazon platform along with Microsoft and other in-house software packages and systems Customer Service: • Provide professional and friendly support to customers via phone, email, and other channels. • Handle enquiries, complaints, and feedback with empathy and efficiency. • Maintain a high level of customer satisfaction through timely and effective communication. Internal Coordination: • Liaise with warehouse and logistics teams to ensure smooth order fulfilment. • Communicate any special delivery requirements or urgent requests. • Collaborate with other departments to resolve stock or delivery issues. • Support supply chain colleagues to ensure existing and phase out products are offered appropriately to your customers and sold from inventory when needed Administration: • Maintain accurate records of customer interactions and order history. • Prepare reports and updates as required by management Skills & Attributes needed: • SAP skills desirable • Excellent customer service skills • Excellent written and verbal communication skills • Clear and articulate telephone manner and strong solution building initiative • Computer literate and willing to learn new computer systems • Ability to work on own initiative as well as in a team demonstrating cooperation and supporting skills, ensuring a joined-up approach to service delivery • Experienced in order administration • Excellent with systems including Microsoft packages (Excel) • Ability to provide excellent customer service If you are interested in the role, please do let me know as the client is looking to move quickly.