Customer Service Officer

Temporary Customer Services Officer – Supported Housing Location: Plymouth Hours: 23.75 per week | Monday–Friday, 9:00am–1:15pm Contract: Starting ASAP Until 31 July 2026 We are looking for a professional and organised Customer Services Officer to provide temporary support within a Supported Housing service. This is a front-facing, office-based role focused on delivering excellent customer service and supporting the day-to-day running of housing operations. Key Duties: • Act as the first point of contact for residents, visitors and enquiries • Provide reception and administrative support • Log and coordinate repairs and maintenance requests • Maintain records, databases and routine reports • Support rent payments and basic financial administration • Arrange bookings and assist with meeting administration • Promote safeguarding and maintain high service standards About You: • Strong customer service and communication skills • Experience in administration and accurate record keeping • Confident using Microsoft Office and IT systems • Able to work independently and manage competing priorities • Understanding of working with vulnerable people or complex needs Desirable: • Housing or supported housing experience Appointment will be subject to an enhanced DBS check.