Customer Service Reception

Customer Service / Reception, Leicester, LE1 Temporary, 13.75ph, Immediate Start We are looking for a friendly, organised, and customer-focused Customer Service Assistant to help create an exceptional living experience for residents of this vibrant student accommodation. This is a varied role combining customer service, administration, sales, marketing, and operational support within a vibrant student accommodation community. If you enjoy working with people, thrive in a fast-paced environment, and take pride in delivering outstanding service, we'd love to hear from you. What You'll Be Doing • Deliver a welcoming and professional front-of-house service. • Respond to resident enquiries and resolve issues efficiently. • Support community events and activities that enhance the resident experience. • Manage maintenance requests and ensure issues are appropriately logged and tracked. • Maintain accurate records, databases, and resident documentation. • Assist with resident communications, notices, and general administration. • Support move-in and move-out periods, helping ensure a smooth resident journey. • Support sales and leasing activities to maximise occupancy levels. • Assist with local marketing activities and community engagement initiatives. • Support rent collection processes and follow up on outstanding arrears. About You • Previous experience in a customer-facing role. • Excellent customer service and communication skills. • Strong organisational skills with the ability to multitask and prioritise. • Good working knowledge of Microsoft Office, including Word, Excel, and Outlook. • Confidence working with databases and administrative systems. • A proactive, positive, and professional approach. • Strong relationship-building skills and the ability to work with diverse groups of people. • The ability to work independently while contributing effectively as part of a team. If this sounds the right role for you then apply now! (ritzrecempbus)